12-Month Warranty Policy & Priority Customer Support
What’s Covered Under Your XAVION 12-Month Warranty
- Manufacturing Defects
Covers factory-related defects affecting hardware performance, display functionality, or internal components under normal usage conditions.
- Connectivity Port Issues (Type-C / HDMI)
Includes coverage for faulty USB-C or HDMI ports affecting display output, power delivery, or signal transmission.
- Screen & Panel Defects (Dead Pixels / Backlight Issues)
Protection against display panel faults, including dead pixels, abnormal color patches, flickering, or backlight failures.
- Structural & Hinge Mechanism Issues
Covers hinge instability, frame misalignment, or build defects that impact screen positioning or stability.
What Is Not Covered Under Warranty
- Accidental or Physical Damage
Damage caused by drops, impact, pressure, or improper handling is not covered under the standard 12-month warranty.
- Liquid or Moisture Damage
Exposure to water, beverages, or other liquids that results in internal or external damage voids warranty eligibility.
- Unauthorized Repairs or Modifications
Any repair, disassembly, or modification performed by non-authorized service providers will void the warranty.
- Use of Unsupported Cables or Power Adapters
Damage caused by incompatible, third-party, or non-recommended power sources or cables is not covered.
How the XAVION Warranty Claim Process Works
Submit Your Warranty Claim
Complete the online claim form on our Support page with your order details, product serial number, and issue description.
Provide Required Proof (If Applicable)
For DOA (Dead on Arrival) cases, an unboxing video is mandatory to verify product condition at delivery.
Claim Review (24–48 Hours)
Our technical team reviews your submission within 24–48 business hours and confirms eligibility with next-step instructions.
Repair or Replacement Issued
If approved, we arrange repair or replacement as per warranty terms to minimize downtime.
Every XAVION Portable Monitor Is Backed by 12-Month Official Warranty
Your XAVION portable screen extender is protected by official 12-month warranty coverage, responsive technical support, and a structured claim process designed to minimize downtime and keep your workflow uninterrupted.
Register Your XAVION Warranty
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12 Months
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Xavion DuoView 16″ Touchscreen Portable Monitor for Laptop | Full HD IPS, 10-Point Touch
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What is your warranty policy?
We provide a reliable manufacturer warranty covering defects in materials or workmanship. Warranty duration varies by product, and claims can be made by contacting our support team with proof of purchase.
Which countries do you ship to?
We ship across India and selected international locations. Availability may vary by region, and customers can check eligible destinations at checkout. International orders may include additional duties or customs fees.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email or SMS. You can monitor real-time shipping updates directly through our courier partner’s tracking portal.
Are they compatible with my laptop? Is a driver required?
All Xavion products list detailed compatibility specifications. Most devices are plug-and-play; however, certain models may require driver installation, which can be downloaded from our support page if needed.
How does the 7-day return policy work?
You may request a return within 7 days of delivery if the item is unused, in original condition, and includes all accessories. Our support team will guide you through the return process.
What are the differences between your different models?
Each model varies in features, performance, design, and intended usage. Product pages include detailed comparisons to help customers choose based on speed, connectivity, compatibility, and functional requirements.
How do I get my product repaired within warranty?
To request a warranty repair, contact our support team with your order details. After verification, we’ll arrange service or replacement depending on the issue and product eligibility.
How much does shipping cost and how long will it take?
Shipping costs depend on delivery location and selected courier service. Estimated delivery timelines appear at checkout, and orders typically arrive within the standard timeframe provided by our logistics partners.
Supercharge Your Productivity Today
Upgrade your workspace with the Xavion Laptop Screen Extender. Enjoy fast shipping and secure checkout buy directly from us or get it fast with Amazon.